Politique de remboursement
All orders are final. Orders cannot be canceled after 24 hours of completing payment.
SPECIAL SCENARIOS
We do not accept returns or exchanges unless the item you purchased is defective or damaged.
Defective Products
If you believe you have a defective product, please contact us at sales@madovar.com. In order to process your claim, we will need your order number, photo documentation of the defect(s) and any other information about your use of the product that may help us understand the potential defect.
Defective products may only be exchanged within 30 days of receipt of shipment.
In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Madovar determines that repair or replacement of a defective product is not practical, we will provide a refund.
Damaged in Shipment
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Madovar within 3 days of receipt of the product.
If you receive a damaged item, please contact us at sales@madovar.com. In order to process your claim, we will need your order number, picture proof of the damaged box or boxes as well as picture proof of the outer package that was used to ship the box or boxes to you (displaying all 6 sides of it) and any other information that may help us understand the damage incurred.
This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for a replacement or refund where necessary.
