Frequently Asked Questions

White box with black ribbon handle in the assembly process

Get answers to all your frequently asked questions! If you still need help, feel free to reach out to us at or 855-623-6827 for assistance. We welcome your questions and feedback!

Do your boxes fold flat? 

No, all our boxes are rigid and do not fold flat.

Do you sell bags, shipper boxes and ribbons?

No, we only produce and sell rigid luxury gift boxes. 

What is your turnaround time? 

Our current benchmark is 15 business days from approval of digital proof. If you require your order faster, please contact us to share more information about your project.

Do you print on the boxes? 

Yes, we do! Learn more about the printing options we offer here: contact our team of experts and let them help you create the perfect custom printed box for your brand! 

Do you make custom boxes? 

Absolutely! We range from doing a simple logo on the box, to completely covering top to bottom in custom art, designing custom inserts and reveals inside the box, drawers and many more. For heavy custom requests, please contact one of our packaging experts to make sure we can fulfill all of your needs.

How can I send you my artwork or logo?

If you want to purchase a box from our standard website collection, you can simply upload your file to the relevant file upload dialog box. You should upload your file in one of the 3 following formats: ai, eps or tiff. If your file has any typography, please make sure to outline all fonts or provide the proper typeface. After your order has been placed, our designers will send you a prepress proof for your approval, indicating the placement and size of your design. For a custom box inquiry, you can send us an email to with your file attached to this email. 

What is your minimum order quantity? 

Good news is that we have a very low minimum order quantity. You can place an order starting at 50 units! 

What size do your boxes come in? 

All our standard sizes are listed per box style on our website. The listed sizes measure interior dimensions (that way you know for sure your product/item will fit). Exterior dimensions are larger by 1" in length and width. Exterior depth measurements vary slightly. For custom size inquiries, please contact one of our packaging specialists! 

Do you offer samples? 

Yes, we can send generic samples from our showroom upon request.

Do you have recyclable gift boxes?

Yes, we do - as of 2019, we have introduced the E-Luxe box. A 100% recyclable and sustainable removable lid box. 

Do you ship internationally?

Yes, we do! We ship our boxes out of Montréal, Canada, where manufacturing takes place, anywhere in the world. Boxes are shipped at 5PM EST from our facility in Montréal and start transiting that same evening. Shipping time depends on the method chosen on checkout.